At Proline Appliance Care, your privacy is our top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website. It applies only to online activities and does not cover information collected offline.

1. Consent

By using our website, you consent to the terms of this Privacy Policy.

2. Information We Collect

We may gather the following personal information from you:

  • Name
  • Phone Number
  • Email Address

If you contact us directly, we may also receive additional information, such as the contents of your message and any attachments you provide.

3. How We Use Your Information

Your personal information may be used for the following purposes:

  • To provide and maintain our services
  • To communicate with you, including for customer service and marketing purposes
  • To improve and personalize your experience on our website
  • To analyze usage trends and gather demographic information

4. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your experience and gather analytical data. Cookies help us understand how users interact with our site, allowing us to optimize content and marketing efforts. By using our website, you consent to the use of cookies.

5. Data Sharing

We do not sell or share your personal data with third parties for their own marketing purposes. Your information is used solely for our internal purposes, such as improving our services and customer support.

6. Compliance with PIPEDA and CASL

We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canadian Anti-Spam Legislation (CASL). This means we will:

  • Collect, use, and disclose your personal information only for the purposes identified in this policy.
  • Obtain your consent before sending you commercial electronic messages.
  • Provide you with an easy way to unsubscribe from our communications.

7. Your Rights

As a Canadian resident, you have the following rights regarding your personal data:

  • Right to Access: You can request copies of your personal data.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data under certain conditions.
  • Right to Restrict Processing: You can request the restriction of processing your personal data under certain conditions.
  • Right to Object: You can object to the processing of your personal data under certain conditions.
  • Right to Data Portability: You can request the transfer of your data to another organization or directly to you.

To exercise these rights, please reach out to us at info@ProlineApplianceCare.ca.

8. Security

We are committed to protecting your personal information with appropriate technical and organizational measures to prevent unauthorized access, disclosure, or misuse.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@ProlineApplianceCare.ca.

Thank you for trusting Proline Appliance Care with your personal information. We are committed to safeguarding your privacy.